At the moment social media and the media in general are buzzing with Coronavirus updates. It’s a time of uncertainty for many of us and understandably, we’re looking to those in authority for answers or insight.
We of course understand that this is an incredibly worrying time for our couples. Especially those with weddings and honeymoons on the immediate horizon. Many of our colleagues have reported a surge in the number of worried emails they’re receiving from their own couples in light of current developments. Many have reported cancellations and postponements. Primarily for their overseas weddings or UK based weddings where many guests were scheduled to be traveling in from abroad. It’s all that’s being spoken about in wedding groups, on social media and in business groups.
We understand how overwhelming this all must be. We don’t want to add fuel to the fire or add to the panic and hysteria. With that said, we appreciate that some of our couples may be wondering how coronavirus may impact their plans. And so for those seeking information from us, here it is.
Coronavirus update: 16th March 2020
The Government has advised that wherever possible we should be working from home and avoiding face to face contact. For this reason, we are currently asking that all meetings are held via Skype, Facetime or via a good old fashioned phone call. We are also happy to chat by email. We are also unable to schedule any new engagement sessions before May 1st. We will update this, if required, as the situation develops.
The Government are also advising that mass gatherings should be avoided. At this point in time there is no ban in effect.
Unless Government instruction prohibits it, or we’re in isolation, we will be there to shoot your wedding as planned. In the event you are forced to cancel or postpone as a result of Government instruction, we will do our very best to make things work for you. No one wants to have to postpone their plans, but if the worst should happen we will certainly do all we can to assist in making it that bit easier for you.
Rescheduling or cancelling your wedding
We appreciate that many couples will look to reschedule their weddings if the Government announces that they are no longer permitting gatherings taking place. If this is the case, we will be as flexible and accommodating as possible. We will be happy to transfer your booking to a new date if we are available. If you are looking to reschedule, whether due to forced Government cancellation or not, please contact us as soon as possible.
In the event that you wish to cancel completely, our standard cancellation T&Cs apply. You can find these in your contract, which would have been signed at the point of booking. This is accessible via the client portal. You can find the link for the client portal in your confirmation of booking email.
What action should you take?
For the time being, all any of us can do is wait for official updates. Plan for the worst, whilst hoping for the best. You should continue to follow the T&Cs of your service providers, including making payments and completing paperwork on time so that if things are able to go ahead, they can progress as smoothly as possible.
In the event of cancellation/postponement as a result of Government instruction you should look to re-claim any expenses from your wedding insurance providers. If you do not yet have wedding insurance, please, please try to get it as soon as possible. Wedding insurance was literally created to cover you for circumstances beyond your control and beyond the control of your service providers. When taking out wedding insurance be sure to check that it covers you for bookings you already have in place. When we were looking for wedding insurance ourselves not all policies covered you for things you had already booked. Some only covered you for things booked after you took out the policy. Don’t be caught out by this. We do understand that many insurers are no longer accepting new policies, but it’s still worth looking, just incase.
What if we contract Coronavirus or need to self isolate?
As above, we are currently doing all that we can to ensure we continue to be fit, healthy and well enough to shoot your wedding or session. However, in the event that we contract Coronavirus or find ourselves in a position where we’ve come in to contact with it and need to self isolate, we will endeavour to do the following:
- Inform you as quickly as possible
- Help locate some alternate photographers who are available and forward their details to you
The wedding and photography community is coming together at the moment to have each others back and provide emergency cover for colleagues if needed. Hopefully it will not come to that, but please rest assured that we will do all we can to make sure that no matter what, you aren’t left without someone to photograph your day.
If you have any questions at all for us, please do not hesitate to get in touch firstname.lastname@example.org
And if you require any coronavirus specific information or updates, please see below:
LATEST UPDATE: Due to Furlough, Sam & Louise Photography is currently being maintained on a skeleton service by Louise’s mum, Jean. She will be available via email to answer all your questions, concerns and enquiries. She is also managing social media and will be doing her best to keep accounts active, please bear with her. This will be the case for the foreseeable future and until the situation with weddings and returning to work becomes clearer. Please rest assured that Sam & Louise will be available for any scheduled weddings, engagement shoots etc and will continue to complete all statutory duties as necessary.
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